🐝 Communication 

For any questions, updates or concerns please email us at Emails will be answered Monday-Friday 8:00-5:00 CST. Please allow 48 hours for a response. 

🐝 Refunds & Exchanges  

All sales are final! We do not offer returns, exchanges, refunds (full or partial) or credits due to incorrect fit, sizing, if you no longer want the product, etc. Personalized items will not be refunded/exchanged under any circumstances. Refunds will only be issued due to an error on our behalf. 

🐝 Shipping 

Preorders and other items are made to order. Once invoice is paid and preorder is closed the order will be placed to supplier. Average TAT for preorders is 8-10 weeks, but is not guaranteed. We will keep you up to date as we receive the updates. Please put into consideration that we are not reliable for shipping delays from supplier to H&H or from H&H to you. 

🐝 Production 

Not all items are guaranteed. Meaning some items require a minimum number of orders to be eligible. You will be invoiced once item is guaranteed or makes production. When ordering on our Facebook page someone will reply to your order to inform you an invoice has been sent. 

🐝 Invoicing / Payments 

We offer items via our Facebook page and our website. Items ordered through the website require payment at time of purchase. When ordering on our Facebook page you will comment on the post, item style, size, name or monogram if applicable and email. An invoice will be sent to you and is required to be paid no more than 24 hours. Someone will reply to your comment to inform you that an invoice has been sent. Your comment/order is a commitment to purchase. Failure to comply could have you removed from the group. 

🐝 Photo Consent 

If you wish to share photos of your products purchased, children, etc. that comes with automatic consent for H&H to use said photos for advertisement purposes; website, posters, advertisements, etc.